Switcher Manual Evaluations
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For the last five years I have been the lead technical writer for Grass Valley switchers. It's been quite a challenge, but also great fun. I am transitioning to work on a different Grass Valley product line and am now training my replacement for switcher documentation.
I would like to hear what working TDs think of the Grass Valley switcher documentation. This could be very useful information for the new writer. So if have a few moments free and have used any of the following manuals:
Kalypso Manuals
(User, Installation and Service, Reference, Installation Planning Guide, Release Notes, and RN Addendum)
Zodiak Manuals
(User, Installation and Service, Installation Planning Guide, Release Notes, and RN Addendum)
KayakDD Manuals
(User, Planning and Installation, Installation Planning Guide, Quick Reference Guide, Release Notes)
I have a few specific questions about each product's documentation:
-Do you use the manuals? Which ones?
-Is the information you need included? If not, what is missing?
-Is it easy to find the information you need?
-What form of manual do you prefer (.pdf download, hard copy, CD)?
If you care to respond, please specify to which product/manual your comments apply.
You can reply directly to my email address (kenneth.schumacher@thomson.net) if you would rather not clutter up this forum with survey results. But if you want to share your observations with your fellow TDs on the forum, have at it!
I would also like to hear your opinions of how the Grass Valley manual sets for each of the above products compare to other switcher manufacturer's documentation you may be familiar with.
Thanks for your input.
Ken Schumacher
Senior Technical Writer
Thomson Grass Valley
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